Unable to view tenants quota utilization for all tenants that are added in Team

[Hellenes]

(I’ve done some research on the topic, but can’t seem to find a post that solves my issue. )

After adding tenants to Team billing located at https://accounts.auth0.com/teams I (the owner of the account) are not able to view the quota utilization for the production tenants that are added there. One is on Pro lvl and on is on free tier.

One teammember who has admin access are able to view the quota utilization but another who has access to has admin access does not. I believe the latter user was invited to team as well.

In addition I see a lot UI errors but I don’t know if they are related.
Attached are some screenshots of those errors

[marybeth.hunter]

Hi @Hellenes,

Welcome to the Auth0 Community!

I am looking into this for you! Can you kindly provide me with the team name and the names of all tenants you cannot view the reports for via a direct message?

Thanks,

Mary Beth

[marybeth.hunter]

Hi,

Could you kindly take a look at this article: Quota utilization dashboard is not accessible

You may need to be added as a tenant member to the master tenant to view these reports.

Thanks,

Mary Beth

[Hellenes]

Hi @marybeth.hunter

Thanks for replying.
I have sent you a message with the content that you asked for. Please reply if you can’t find it.

I did take a look at the article you suggested. But I do not think this covers our problem as I (the owner and creator) cant access it.

[marybeth.hunter]

Hi @Hellenes,

Thank you for your patience!

I’ve been looking into this more today and believe this issue needs more technical support as everything looks correct to me. You are the team owner and are members of the affected tenants. Could you kindly submit a support ticket about this here: https://support.auth0.com/

Thanks,

Mary Beth