Unable to remove/edit the cellphone number used on MFA enrollment


Hello all,

I am changing my phone number and need to update my Auth0 account accordingly.

So I’ve been unsuccessfully trying to remove the MFA via SMS setting in my profile.

The issue is: when clicking “REMOVE” button, a confirmation popup shows, then a login popup where I fill in my account credentials and then get an error message: “There was an error processing the login.”

As a result, I can’t complete the action and can’t remove/change the bound phone number.

Please advise. Thank you

Hey there @ops2, I apologize for the delay in response.

I understand it’s been some time since you initially had this issue but if by chance you are still battling it, please direct message me the tenant and user name/email so we can take a deeper look into what may be going on with this profile. Thanks in advance!

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.