Unable to remove/edit the cellphone number used on MFA enrollment

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1

Hello all,

I am changing my phone number and need to update my Auth0 account accordingly.

So I’ve been unsuccessfully trying to remove the MFA via SMS setting in my profile.

The issue is: when clicking “REMOVE” button, a confirmation popup shows, then a login popup where I fill in my account credentials and then get an error message: “There was an error processing the login.”

As a result, I can’t complete the action and can’t remove/change the bound phone number.

Please advise. Thank you

2

Hey there @ops2, I apologize for the delay in response.

I understand it’s been some time since you initially had this issue but if by chance you are still battling it, please direct message me the tenant and user name/email so we can take a deeper look into what may be going on with this profile. Thanks in advance!