Unable to login with new users(resolved)

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1

Hi, Guys
I have met a issue with new user login, which is exactly the same situation with this topic(Unable to login with new user). Unable to login with a user (username/password account) using correct password. Did password reset through admin, tried again with new password, user still cannot log in.

After multiple retries the login UI says “Your account has been blocked after multiple consecutive login attempts.” but the account is not actually blocked in the Admin.

Tried to manually block the account then unblock it and that too did not help.

Any suggestions?

BTW, here is the link of two users https://manage.auth0.com/dashboard/au/licnz/users/YXV0aDAlN0M1ZmYzOWE4MDQ2MGE0ZjAwNzVkMWUwMmM
https://manage.auth0.com/dashboard/au/licnz/users/YXV0aDAlN0M1ZWU2ZDIwYjM0Y2Q0ODAwMTlhZjYyZjE

2

Hey, I remember it was database connection related. I had multiple username/password database connections assigned to an app because I wanted to bring together users from two separate connections into a single app and it didn’t work. I had to disable one then it started to work. As I remember I had to do some reorganization of users due to this.

3

Thanks guy, my bad, falsely consider application user as dashboard admin

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4

Glad you have figured it out and thanks for sharing with the rest of community!

5

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