Unable to Access User Data - "An unexpected error occurred"

Not sure if this is the right place, and would be grateful if someone could point me in the right direction.

I cannot access any user data through my auth0 dashboard. When I land on User Management > Users a modal pops up that says “An Unexpected Error Occurred”, followed by the page loading and stating that I do not have any users yet.

Any thoughts? How/where should I report bugs?



Hey there!

Let me help you troubleshoot that! In order to do that can I ask you to record a HAR file for me so I can see what is happening behind the scenes of your browser when you go to Management → Users?

Here’s how to record it:

Once you have it please send it to me here in the community via private message.

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I get an error when trying to upload the HAR file. All I did was login and try to access the Users page:

Sorry, the file you are trying to upload is too big (maximum size is 10000KB).

The file is 28,000KB. Is there some other way I can get the information to you?

Please upload it to some Dropbox, Google Drive etc. and then share the link with me. Thank you!

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