Two accounts are locked out of 2FA after a browser change, and re-creating them still triggers the old 2FA, so assistance is needed to regain access.

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Ready to post? :magnifying_glass_tilted_right: First try searching for your answer.We have two accounts: ky@urstudx.com and contact@urstudx.com. After changing our browser, we were no longer able to complete two-factor authentication for these accounts. As a result, we deleted both accounts and recreated them using the same email addresses. However, it appears the accounts were not fully deleted, as we are still being prompted for two-factor authentication during the initial setup of the new accounts. Could you please advise on how we can log in to Auth again with these email addresses?

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Hi @sosuke,

Welcome to the Auth0 Community!

Please send us a direct message to the @support group including the account email addresses and the associated tenants and we will fulfill a request on your behalf so that the MFA can get reset. Afterwards you will be able to access the accounts without needing to enter a 2FA step.

Thank you!
Best regards,
Remus