After creating a ‘send-phone-message’ Action, the login attempt fails with the following error:
Failed to send voice message
Failed to make MFA voice call
In the ‘Realtime Webtask Logs’ extension, there is no indication that the Action was executed - e.g no errors etc and no console.log statements are printed.
Changing the MFA provider back to ‘Twilio’ fixes this and sms / voice calls are made - but changing it to custom just gives a blank ‘We couldn’t send an SMS / make a voice call’ error.
There is no more info under monitoring → logs, it prints the same generic error message.
This issue can occur by having a send-phone-message Hook enabled at the same time as the send-phone-message Action. If a send-phone-message Hook is enabled, then a send-phone-message Action will not run. This is true only for this flow.
Additionally, the send-phone-message Action does not run if Twilio is configured as the SMS provider.
If the send-phone-message Hook is not needed, disable it and use the send-phone-message Action instead.