Problem Statement
The user counts on the Quota Reports page indicate there are over 5000 active users, which would be over-quota for the current Auth0 subscription. However, from the Activity page in the Auth0 dashboard, the active user peaks at about half that amount.
Additionally, making a manual query to look up the users whose “last login time” ranges within the last 30 days, the number falls into the range of 2000 - 3000 users, which is more consistent with the number on the Activity page instead of the Quota page.
What might cause this discrepancy?
Cause
The Active Users chart on the Activity page reflects the stats for daily active users. But the quota page indicates monthly active users.
Solution
MAU is only counted for successful authentication attempts. A user is considered to be active in a given month if they have generated a log of user activity with its user_id , under one of the following events:
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Refer to Log Event Type Codes for additional information on the codes associated with each log event.