The credentials has expired error on MFA page

Problem Statement

When some users tried to log in, the MFA page displays the 'The credentials have expired " error.

This error is thrown by the auth0-guardian SDK.

Solution

This error is due to the clock skew on the user’s device. Please make sure to set the correct time and their device time is synced with an NTP server.

We can go to https://time.is to check the current time and the time difference between the local machine and the standard time.

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