Hello community, I have encountered this issue after enabling OTP MFA for certain users. One strange thing we figured out is that it happens on only certain computers, same credential works on different computer and re-installing browser doesn’t fix the issue. Is there some sort of protection based on ip-address on Guardian? Or what may cause this issue and how should I fix it?
Thank you in advance!
Hi @jasonpark94,
This appears to be a clock skew issue, which would make sense if they are able to log in on a different device.
This user needs to make sure their device is synced to the correct time for the token to be validated.
Thank you so much Dan, I will check when this happens again.
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No problem. Let me know!