Overview
This article details how to handle the situation when tenant admins who successfully log in are automatically logged out from the Auth0 Dashboard every 30 seconds to a minute and redirected to the login page.
Applies To
- Tenant admins
- Auth0 dashboard login
- Administrator logged out
- Dashboard session
- Virtual Private Network (VPN) issues
Cause
ASN (Autonomous System Number) binding for Dashboard users is enabled by default and is not configurable. Unexpected IP Address or ASN changes caused by VPN connections or disconnections or frequent public IP address changes caused by corporate firewall load balancing can cause a tenant member to be logged out of their Auth0 Dashboard session due to ASN binding.
Solution
- Verify that when connected to the VPN, the public IP that is used to access the Internet does not change for the duration the VPN connection is on.
- If using a VPN, verify the VPN connection is stable.
- Verify that the Public IP is not frequently changing while accessing Teams or Auth0 Dashboard.
See ASN Binding optimization for more details on ASN binding with the Auth0 dashboard.