Tenant Admin Exists but Dashboard Shows “You don't have permissions to access the resource” and Ticket Access is Blocked

Get Help
, ,
1

Screenshot (217)
Screenshot (217)1920×1080 191 KB

Screenshot (219)
Screenshot (219)1920×1080 224 KB

Screenshot (220)
Screenshot (220)1920×1080 77.3 KB

Hello Auth0 Support,

I am experiencing a backend account/tenant access issue with my Auth0 tenant.

Tenant: dev-exhhzhp8jj40r2gn
Region: US-4
Plan: Free

Observed facts:

  • Tenant exists in Support Center

  • Applications count = 2

  • Connections count = 2

  • Users count = 6

  • I am the only Team Member

  • My role = Admin

However, inside the Auth0 Dashboard, all resource pages fail with:

“You don’t have permissions to access the resource”

Examples:

  • Applications

  • Tenant Settings

  • Other dashboard resources

Additionally, when I try to create a support ticket, Auth0 shows:

“You do not have access to create a ticket”

This appears to be a backend entitlement / Management API permission issue on my Auth0 account.

I am NOT requesting a new tenant.

Please restore dashboard resource access for my ORIGINAL tenant and preserve all existing applications/configuration.

Screenshots available.

Regards,
Ragavan B

3

Hi @ben10alienforce2553

Welcome to the Auth0 Community!

I understand that you are encountering the “You don’t have permissions to access the resource” error message.
Please send a DM ( Direct Message ) to the @support group referencing this topic and mentioning the email address of your Auth0 account. We will gladly further look into this and provide assistance.

Looking forward to your DM!

Best regards,
Gerald