Tenant admin cannot access dashboard resources and cannot create support ticket

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1

Hello Auth0 Support,

I am the admin/owner of my Auth0 tenant, but inside the Auth0 Dashboard I get:

“Error! You don’t have permissions to access the resource”

This happens when I open Applications and other tenant resources.

Also, when I try to create a support ticket, I get:

“You do not have access to create a ticket”

Please check whether my dashboard permissions / tenant membership / backend entitlement are broken.

Tenant name: dev—q
Account email: I can provide it privately
Region: US-4
Plan: Free / Trial — not sure
Team: apa-wellness

I do not want to delete or recreate the tenant. I need access restored to the existing tenant and its applications/configuration preserved.

Thank you.

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Hi @ShilyChan

Welcome to the Auth0 Community!

Thank you for all the details shared, please send a DM to @support forwarding this topic/the information and also mentioning the email address of your Auth0 account. The DM creates a private conversation where more sensitive details can safely be shared with us in order to further troubleshoot.

I am marking this topic as resolved, but I will be waiting for your DM to continue assisting on this matter.

Best regards,
Gerald

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@gerald.czifra @support

Hey Gerald, I want to send you the requested details, but because my forum account is new, I don’t have the ‘Message’ button on your profile yet. Could you send me a DM first so I can reply to it?

5

Hi @ShilyChan

Thank you for letting us know!

I have just sent you a DM regarding this, which you should be able to access by clicking on your Community profile picture in the top-right → click on the envelope icon. You should find my DM in your Inbox.

Looking forward to assisting you over there!

Best regards,
Gerald