Tenant admin cannot access dashboard resources and cannot create support ticket

Get Help
,
1

Hello Auth0 Support,

I am the admin/owner of my Auth0 tenant, but inside the Auth0 Dashboard I get:

“Error! You don’t have permissions to access the resource”

This happens when I open Applications and other tenant resources.

Also, when I try to create a support ticket, I get:

“You do not have access to create a ticket”

Please check whether my dashboard permissions / tenant membership / backend entitlement are broken.

Tenant name: dev—q
Account email: I can provide it privately
Region: US-4
Plan: Free / Trial — not sure
Team: apa-wellness

I do not want to delete or recreate the tenant. I need access restored to the existing tenant and its applications/configuration preserved.

Thank you.

3

Hi @ShilyChan

Welcome to the Auth0 Community!

Thank you for all the details shared, please send a DM to @support forwarding this topic/the information and also mentioning the email address of your Auth0 account. The DM creates a private conversation where more sensitive details can safely be shared with us in order to further troubleshoot.

I am marking this topic as resolved, but I will be waiting for your DM to continue assisting on this matter.

Best regards,
Gerald