Can't Access Auth0 Dashboard Menu due to Permission

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1

Hi,

I got an error when accessing some menus/functionalities in auth0 dashboard said:

  • Error! You don’t have permissions to access the resource

even with my user as admin role for tenant causing me can’t access this menu:

  • Applications
  • Logs
  • Users
  • Settings

Kindly help to guide what I can do to resolve this issue as I need to investigate some application to my ongoing development project. Thank you.

3

Hi @luqman_ahmads

Thank you for reaching out to us!

I understand that you are encountering the " Error! You don’t have permissions to access the resource " message when attempting to make changes to your tenant.

Unfortunately, this is an indication that your tenant has been marked for inactivity. Tenants that are inactive for an extended period of time receive multiple systematic login reminders about inactivity. Tenants that remain inactive through this reminder period cannot be recovered.

  • Need a new tenant? Sign up at auth0.com/signup using a new email, or your current email with a different authentication method.

  • Think the tenant was flagged by error? DM the @support group with your associated Auth0 account email, and we will assist you.

If we can further assist with anything else, please reach out to us and we will gladly look into the matter for you.

Have a great one!
Gerald