I have inherited our organisations Auth0 administration, while our oganisation (tenancy) has experienced nearly 70% turn over. With very limited experience and knowledge on Auth0 as an application I continued to follow users historical setup from views, adding all internal team members into our Tenancy with Admin rights.
Users have started experiencing login issues where a new security recovery key is issued everytime they login or some loss their link to Auth0 completely. Reissuing an invite to Auth0 does not issue the link to the users emai.
Question is, am I not following a simple step in the creation on my team members? This does not appear to be an issue with historical clients who were setup, however this may be impacting new clients who have registered since the commencement of 2026.
Thanks
Douglas Clements
Hi @admin101
Welcome to the Auth0 Community!
Just to clarify, the issues that you are experiencing is in adding new Team/Tenant members on Auth0 in order to manage your applications and configurations or are they not being able to log into an application within an Auth0 tenant?
If you are having issues in adding team and tenant members, please make sure that they first accept the invitation link to the Team which should automatically add them to a selected tenant when the invitation was sent.
Please take into consideration that the invitation link will direct them to a SIGN UP page and not a LOG IN one and that they are not creating multiple accounts instead of logging into a single one.
Regarding the invitation emails, please double check if they are not being blocked by the email provider itself.
Looking forward to your answer.
Kind Regards,
Nik
Hi again!
Since I have not heard back from you, I will be marking my previous reply as a solution.
Feel free to jump back in with an update or post again on the community!
Kind Regards,
Nik
Hello Nic,
My apologies, for some reason I did not receive your initial solution and only just received your follow up. I will need to review this with the team as we did consider that the email invitation was being blocked, however we have whitelisted Auth0 with our provider and the team members in question have reviewed their Junk/Spam folders.
In particular is my senior team leader who requires to through the reset with a new recovery key upon every login. Appreciate your comments, however we have been going through all the actions suggested therefore I do not feel this will aide in finding a solution.
Regards
Douglas
Thanks for the update!
If you still experience issues after reviewing the above, please let me know in order to take further action on the matter!
Kind Regards,
Nik
Thank you again Nic,
Our user who is not receiving the email (all folders and quarantine searched with no result) will just have the old profile deleted altogether and the team will attempt to issue a revised account.
My senior team leader however is still required to go through the reset password with a new recovery key creation each time logging in is required. We’ll proceed with the first issue and I’ll update once this is implemented (or not!)
Regards
Douglas