Overview
After clicking on a team invitation link, the invited team member attempts to sign up but this fails with the error message:
The user already exists.
Applies To
- Team invitations
- Sign up
- User
Cause
This error message indicates that the invited team member had previously created an Auth0 account.
Solution
The invited team member user should accept the invitation by clicking on the login link highlighted in the image below.
If the invited team member does not remember their login credentials, they can try to request to have them reset from the same invitation sign-up modal.
