SignUp from is disabled

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1

Hi Auth0 team,
We have some troubles with SignUp via AuthLock 11.1.1 using DB flow.
When user stored his email and password in browser Auth0 form becomes disabled (all inputs becomes inactive). And there not any ways to complete registration in opened window…

In testing, we’ve found 3 ways to bypass this behavior:

  1. Open link in incognito Window.
  2. Open devtools and select mobile screen mode.
  3. Clear your browser password storage for site.

Have you any suggestions on this? That’s very important for us.
Thanks!

2

Hello, @tsariukandreyjs! Nice to see you around the Auth0 community.

Quick question. Have you set the allowAutocomplete boolean to True for Lock? You can find more info of what I’m talking about here: Lock Configuration Options

If you have it set to False, try setting it to True, and let me know if that helps.

3

Thanks, but I already tried add this param and set it to true/false, but nothing happened… In any browser…
That’s my config:

public authLockConfig = {
    mode: 'reset',
    allowSignUp: false, //it's dynamically
    audience: AUTH_CONFIG.audience,
    signUpLink: AUTH_CONFIG.logoutUrl,
    autofocus: false,
    allowAutocomplete: true,
    prefill: {
      email: ""
    },
    languageDictionary: {
      title: ""
    },
    theme: {
      labeledSubmitButton: false,
      logo: 'https://path/to/logo/logo.png',
      primaryColor: '#00A1F2'
    },
    auth: {
      responseType: 'code',
      audience: AUTH_CONFIG.audience,
      redirectUrl: AUTH_CONFIG.callbackURL,
      scope: this.requestedScopes,
      sso: true
    },
    leeway: 30,
  }

I every time get disabled fields, when i’ve stored my password in browser. ![alt text][1]

4

Thanks, but I already tried add this param and set it to true/false, but nothing happened… In any browser… ![alt text][1]

5

Hey there!

Sorry for such huge delay in response! We’re doing our best in providing you with best developer support experience out there, but sometimes our bandwidth is not enough comparing to the number of incoming questions.

Wanted to reach out to know if you still require further assistance?