Self-Service Subscription Billing Cycle

Knowledge Articles
1

Overview

This article explains the billing cycle for self-service subscriptions, detailing how monthly and annual billing periods operate and clarifying the specific date that subscription charges are processed via the payment system (Stripe).

Applies To

  • Self-Service Subscription
  • B2B-B2C Essentials
  • B2B-B2C Professional

Solution

The billing cycle date for a monthly or yearly self-service subscription is established on the day the subscription is initially activated.

NOTE: When changing between different paid subscription tiers, the original billing cycle date is sometimes retained, while other times it is updated to the date the change or upgrade occurs.