Hi @arthuston-abacus ,
It sounds like the relevant attributes aren’t being provided in the SAML Response back to Auth0, or at least not using standard attribute names, and hence the empty profile attributes you are seeing.
I would recommend decoding the SAML response from the IdP that should be getting to sent to the
/login/callback endpoint, or enable debug mode for the connection to find the
original_profile in the tenant’s logs.
This way you can see what is being returned for a user and then update your mapping configuration as needed to bring the attributes into the Auth0 profile: