Request for MFA Reset - Unable to Access Auth0 Dashboard gerak@1000startupdigital.id - 1000startupdigital(20200928112002)

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1

Dear Auth0 Support Team and Community,

I am currently unable to access my Auth0 dashboard due to a Multi-Factor Authentication (MFA) issue.

The registered device used for MFA is no longer available, and unfortunately, I do not have the recovery codes saved.

Account details:

  • Tenant name: 1000startupdigital(20200928112002)

  • Registered email: gerak@1000startupdigital.id

  • Organization / Company: 1000startupdigital

  • Description: Lost access to MFA device and recovery codes, unable to log in to dashboard.

I would like to request assistance in resetting or removing the MFA enrollment for my account so that I can regain access to the dashboard.

Please let me know if additional verification is required.

Thank you for the assistance.

3

Hi @bayusujatmoko,

Welcome to the Auth0 Community!

I have seen that you have already opened a support thread on the matter, so we will continue the discussion there.

Best regards,
Remus

4

Hi @remus.ivan

I would like to request assistance in resetting or removing the MFA enrollment for my account so that I can regain access to the dashboard, and unfortunately, I do not have the recovery codes saved. Could you help me to fix this issue?

Account details:

  • Tenant name: 1000startupdigital(20200928112002)

  • Registered email: gerak@1000startupdigital.id

  • Organization / Company: 1000startupdigital

5

Hi @bayusujatmoko,

Your request was already processed and our team members have reached out, so that you can access your account as soon as possible.

Thank you!
Kind regards,
Remus