Hi everyone, I’d like to clarify two points about what happens when the MAU (Monthly Active Users) quota is exceeded. First, regarding automatic plan upgrades: According to the answer in the thread below, if the MAU limit is continuously exceeded, the plan may be automatically upgraded. …

Hi @KouYuume Thank you for reaching out to us, we are excited to hear your interest in the B2C Pro plan! Allow me to try and clarify the questions that you have: [image] KouYuume: Could you please confirm if my understanding is correct that automatic upgrade to the Enterprise plan does not ha…

Questions about behavior when exceeding MAU limits on the B2C Pro plan

Get Help

gerald.czifra July 11, 2025, 2:59pm 5

Hi @KouYuume

Much appreciated, happy to have provided some ease of mind!

Wishing you a relaxing weekend ahead!
Gerald

Topic		Replies	Views
Auth0 Quota Automatic Upgrade B2C-Essentials to Pro or MAU Upgrade Only? Get Help community-topic , other	2	34	June 13, 2025
Regarding free plan, MAU vs users? Get Help	8	466	December 25, 2024
Auth0 Quota Exceeded Knowledge Articles auth0 , quota	2	3988	January 2, 2025
Auth0 plans clarification Get Help	4	4735	February 9, 2022
How are active user overages handled? Get Help request-for-information , subscription-billing	4	1541	March 27, 2023

Questions about behavior when exceeding MAU limits on the B2C Pro plan

Related topics