Problem with Post User Registration Action that is not Triggered

Knowledge Articles
1

Problem statement

Post User Registration Action is not triggered.

Troubleshooting

Please check the following.

  1. Post User Registration Action status is DEPLOYED instead of BUILT.
  2. Post User Registration Action is added to Flow.
  3. Check the connection types since Post User Registration Actions are for Database and Passwordless connections, not for external identity providers (e.g., Social or Enterprise connections).
  4. Install Real-time Webtask Logs Extension .
  5. Create a sample Action for testing.
exports.onExecutePostUserRegistration = async (event, api) => {
  console.log(event.user);
};
  1. Sign up for a new user via your application or POST /api/v2/users Management API endpoint.
  2. Check if Real-time Webtask Logs Extension displays the outputs of console.log statement.
  3. If the outputs of console.log statement is displayed, Post User Registration Action is trigerred. If nothing is displayed, uninstall and reinstall Real-time Webtask Logs Extension. Then, try step 6 to 7.

Solution

Please try the troubleshooting steps. If it still doesn’t solve the issue, please contact Auth0 Support.