Passwordless emails are too much slow

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Hi everyone,

We are using auth0 with passwordless authentication. For some of the OTP emails, it is reaching our users too late. This is impacting the experience of our users. We are not able to trace why this issue is happening. We are using Amazon SES provider with API credentials. We checked our SES sending limits, its enough to send emails in real time. Can someone please help how to trace this issue?

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Hi @ashwani,

Welcome to the Auth0 Community!

I can look into this issue for you.

Can you please DM me the tenant name and the email addresses of two sample users who are having this issue?

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