Password reset link

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1

Hi,

we have currently a manual process for the signUp of an app. An employee creates the user via the Auth0 Dashboard with a random password. The user of the app now has to klick “Password forgotten” in the Auth0 Screen of the app to set his password.
Is it possible that the employee can trigger a password reset mail via the dashboard?
Something equal to the “Send Verification Link” button.

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2

I have tried to change teh password but the system ask me always the recovery code, an i have lost it

4

Hi @Alois.Goeth

You are asking whether an employee can trigger a password reset email from the Auth0 Dashboard for a manually created user, similar to the Dashboard button that sends an email verification link. The short answer is that the Auth0 Dashboard does not provide an equivalent built-in button for sending a password reset email to a manually created user.

Official Workaround:

  1. Understand that the Auth0 Dashboard supports sending a verification email from the user record, but the available Auth0 community guidance indicates that the Auth0 Dashboard does not offer a matching Send Password Reset button for manually created users.
  2. Use the application’s “Forgot Password” flow if you want the user to trigger the reset email directly, because that is the standard end-user path for setting a new password.
  3. Trigger a password reset email programmatically through the Authentication API or Management API if an employee must initiate the process on the user’s behalf, because Auth0 supports password change and password reset email flows through API-based methods rather than through a Dashboard button.
  4. Consider an invitation-style onboarding flow for manually created database users, because several Auth0 community discussions describe creating the user first and then sending a password reset email so the user can choose the password without ever receiving the temporary password.
  5. Review the Auth0 guidance on database connection password change flows to implement the employee-triggered reset process in a supported way, as described in the Auth0 documentation on database password change referenced by the community discussions.

Kind Regards,
Nik