Password reset email shows successful in log, but isn't received by certain domain

Get Help
,
3

Hi @tam1,

Welcome to the Auth0 Community!

I understand that you have questions about configuring your Custom SMTP Email Provider, specifically with password reset emails.

From what I understand, I believe you will need to adjust your authenticated domain in Sendgrid to use your preferred email address. This value cannot be altered in Auth0. Once that is complete, I believe you can send the password reset emails without problems.

Please let me know how this works for you.

Thank you.