Password reset email not being sent from Universal Login

My users are having trouble receiving the password reset emails. I am using SendGrid and when I try sending test emails from the Auth0 Dashboard under Email/Email Templates/Change Password, I am able to receive it (I can see the email in my inbox and in the SendGrid activity dashboard).

However when I try to send a password reset from the Universal Login, I get a message confirming that the email is sent, but I don’t see it in my inbox and it doesn’t show up in the SendGrid activity dashboard. Am I missing a configuration somewhere?



Nevermind, looks like error was between keyboard and the chair.

The user I was testing with is a google-oauth2 user, but when I tested it against username-password-authentication user it worked fine.

Thanks, sorry for the noise.


1 Like

Glad the password reset is working for you now!

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