I am using Auth0 email provider (default) but when I click the link “Don’t Remember password” it brings up screen where it shows my correct email and when I click send it says that it has sent email but I never receive the email. ( I am using the javascript app that I downloaded from Auth0 web site …

I am looking into this on my end. In saying that, we highly recommend you use a custom email provider (such as SendGrid, Amazon SES) to avoid facing any issues that we might have on our end. The default email provider is also not suitable for use in a production environment - if you are using it in …

Hi I am using an Azure SendGrid account and the change password emails are never send.

I’m using the Amazon SES custom email provider and the change password emails are never received. They are reported as sent successfully in the Auth0 logs but do not show up in SES. Verification emails work fine, as well as the “Send test email” button in the Auth0 > Email > Provider GUI. I have …

Same here, Amazon SES as email provider, but the email is never sent

I am using a custom email provider (Office 365) and can receive the Test and Verification emails, but the password resets are never delivered, even though the logs say they have been sent.

I’ve been chasing this issue with Auth0 support since 21 August 2017. They have recognised a bug at their end, but no progress, and apparently not a development priority. See the full thread in the support ticket here: Auth0 Support Center Auth0 Support Center …

Thanks Alan, That support ticket will only be visible to yourself. I guess I will have to log a support ticket myself as well. The majority of my experience (in development) has been positive, but this particular issue is concerning. Manually resetting users passwords is not a viable workaround e…

Password reset email not received

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sebastian2 May 18, 2017, 1:17am 2

Same issues here - I tried few times today with multiple users - haven’t received an email. Checked spam folder - nothing there. Checked auth0 log - says the email was sent.

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Password reset email not received

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