One of my users forgot his password. I can see this user in my Users Dashboard on Auth0 website. When we try to reset the password with the link “Don’t remember your password?” on the login popup in my app, it says that the user does not exist. We tried to use the username or the email as username w…

The amount of information provided is insufficient to provide a definite answer, however, I could not reproduce this situation. Given you mentioned Don’t remember your password? I’m assuming the use of Lock 10 so I did a test in my client application and for a user that existed it worked as expected…

Password recovery says unknown user for existing user

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Password recovery says unknown user for existing user

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