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Forgot password: "User does not exist." But does


#1

Hello!

I have a recurring issue with users who have forgotten their passwords. The flow returns with “WE’VE JUST SENT YOU AN EMAIL TO RESET YOUR PASSWORD.”, but really does not. The logs says it failed because “User does not exist.”, but the user does exist. Even tried with my user (and i know that users exists :wink: ) but no-go.

What to do?

  • Unmodified hosted lock
  • Change password Flow v2

Thanks!


#2

I’ve seen this happen when you request the password reset for the wrong connection. Do you have multiple database connections?