Oops!, something went wrong .... server_error: Internal error

Get Help
,
1

hi
i have configured a custom domain… then i try to test it from Branding → Universal Login → Try
i get errore page opps… with

server_error: Internal error
TRACKING ID: 66cde6ddc4133d6af7a7

how to solve this ??? in the monitor section nothing appear…

3

Hi @a.cristofanini,

Welcome to the Auth0 Community!

It seems like the error you are experiencing may be attributed to some issue in the backend. I am following up with our Engineers on this to investigate further.

I’ll reach out again once there is an update.

Thanks,
Rueben

5

Hi Rueben,
any news regarding the internal server error ??
We are waiting for your nod.
Andrea

6

Hi @a.cristofanini,

Thanks for following up.

I have posted my question to our Engineering teams and waiting for a response.

As soon as I receive an update, I will follow up on this thread.

Thanks,
Rueben

7

right now custom domain is working back again…
but we have now getting a new problem, with a 409 in templates_universal_login PUT ```
{ “statusCode”: 409, “error”: “Conflict”, “message”: “Template update conflict.”, “errorCode”: “templates_universal_login_conflict”}

8

Hi @a.cristofanini,

Thanks for the update.

I will forward this error code to our Engineers to have them look at it.

10

Hi @a.cristofanini,

Thanks for your patience.

Our Engineering team has informed me that the 409 errors you have been experiencing have been resolved in a recent update through the webtask and you should be able to carry on without receiving 409s for universal login.

Could you please give it a try and let me know if everything is working as expected?

Thanks,
Rueben