Our office recently downloaded Guardian for Thomson Reuters apps that we use. Set up was very easy. I had no issues helping anyone set it up. I have one user who got a new phone and it is asking for a passphrase. The thing is that we never set up a passphrase. I have deleted the app and redownload…

Hi @zakir.seyar , Welcome to the Auth0 Community! Make sure you are deleting any cached files with the app. Here’s a reference: Uninstalling apps: delete cache & data - Android Community .

New phone passphrase

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New phone passphrase

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