I am an admin at my company using the Auth0 platform who is mostly responsible for handling issues with reseting Two Factor Authentication.
I currently have a user that cannot access the guardian application on their mobile device.
The message we encounter is,
“Seems like the security settings of the device have been changed. In order to protect your information we need to validate your identity. Please enter your recovery passphrase to continue.”
There does not appear to be any other options to change this. I have attempted to change their password under one of our tenants, but that did not work.
I can’t seem to locate and option to reset this passphrase, is there an easy way of doing this or does it require a more in-depth fix?