Our office recently downloaded Guardian for Thomson Reuters apps that we use. Set up was very easy. I had no issues helping anyone set it up.
I have one user who got a new phone and it is asking for a passphrase. The thing is that we never set up a passphrase.
I have deleted the app and redownloaded it to try to set it up as a new app. Still no luck. The phone is an android phone and I have a feeling that it is being synced with her cloud as an app that was used before. Can someone guide me on how to have a completely fresh install of the app? TIA