I have a new paid account. I need to add a staff member as team owner. I’ve made several attempts at invitations via https://accounts.auth0.com/teams/ and many other avenues after searching this forum and google and none of it works. Before I cancel my account, thought I would try and see if I could reach an actual person who can help.
When you say you’ve made several attempts, are they not getting the invite?
If not, try these steps: Auth0 Support Center
Welcome to the Auth0 Community!
Can you please detail if the issue would be that the invitations do not get sent, they do not arrive in the inbox of the invited people or of a different kind?
I can recommend reading through our documentation on Team Member Management and Add Team Members for steps on hot to send out invites, just if by any chance you were not in the correct place. In addition, please access the Teams dashboard → Members and check what Role your user has assigned. You need to have the Team Owner Role in order to invite others to your Team.
Will be waiting for your input on this to further see how to assist on this issue. Also, as you’ve mentioned being on a paid plan, you should have the option of going to the Auth0 Support portal → Tickets and submit a Support case with our internal teams who can provide a more specialized overview if you would be interested.
Best regards,
Gerald
Thank you for responding. The initial invitations were never received. Now, after signing up for his own auth0 account in hopes that something would work, he is now receiving the invitations, but cannot accept them as his email address is already “in use”: “The email address provided is already in use”.
Neither one of us can find a way to delete his account fully to “clear” the email address…
Taking a wild guess here, but when they click the Team invitation link, that takes them to the SignUp page. If they already have an account ( hence the error message that you mention), they need to click on the Log In button to access, please see Team Invitation Error The User Already Exists.
I hope this fixes the issue, but do let us know if it’s not the case and we can continue troubleshooting this issue for your user.
Have a great one!
Gerald