Hello, I want to export the password hashes for all my users. The export in the dashboard does not contain the password_hash. Also, the documentation said I should open a support ticket. I cannot do that, since I am no paying customer. Thanks for the help.
Hi @auth3,
Welcome to the Auth0 Community!
As you have mentioned as well, our documentation for Export Data - User passwords specifies that:
You can still request this information by opening a support ticket. This operation is not available for our Free subscription tier, and we are unable to accept or guarantee requests for exports at a specific time and date.
I totally understand the need of getting this information, but since password hash exports involve sensitive data handling, this service is exclusively available to our paid subscription tiers. From a Community support perspective, we don’t have the administrative tools to generate these exports for you.
To get those hashes, the recommendation would be to upgrade to a paid plan even if only for a brief period. This would grant you access to our Support team, who can then securely process that request for you.
Thank you for your understanding.
Best regards,
Remus
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