"missing MX and A records" on verification email resend

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1

After requesting that a verification email be resent, the email did not appear (using MailTrap as email provider). The initial verfication email did send, however, so I know it’s not an issue with the provider setup. It’s also not a blocked domain (e.g. @test.com).

Checking the logs, I found an error around sending the email:

"details": {
    "email_type": "verify_email",
    "to": "new.user@graphqello.com",
    "error": "missing MX and A records"
}

What is that error?

FWIW the previous log indicates the job was created successfully:

"details": {
    "body": {
      "template": {
        "type": "verify_email"
      },
      "tenant": "****",
      "client_id": "****",
      "connection": "Username-Password-Authentication",
      "user_id": "auth0|5e9257d3defeb80bd339840a",
      "to": "new.user@graphqello.com",
      "job_id": "job_Ikd1SHGdCEotVkpm"
    }
}
2

Looks like graphqello.com doesn’t have A or MX records.
Try dig -t ALL graphqello.com to see what I mean.

John

3
  1. I’m on Windows - no dig.
  2. I know that graphqello.com doesn’t exist, because I haven’t created it, yet.
  3. My configured email provider is MailTrap via SMTP. It receives verification emails on account creation just fine. So it shouldn’t matter that graphqello.com doesn’t exist.
4

You know… a link to something like https://www.cloudflare.com/learning/dns/dns-records/dns-a-record/ would have been perfect.

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5

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