Hello,
I am locked out of my Auth0 Dashboard account. I recently reset my phone
and lost the Auth0 Guardian enrollment, and I do not have the recovery
code that was shown during enrollment.
The tenant I need to regain access to is d----t.
While trying to log in, I also signed in with Google, which created a
separate empty account. I am writing from that identity, but it is not
the account I need.
Could you please help me reset the MFA on my original account? I can
provide the account email privately.
Thank you.
Hi @enavarro
Welcome to the Auth0 Community!
I understand that you require a MFA reset for your Auth0 account.
Please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.
Looking forward to your DM!
Have a great one,
Gerald