Thank you for your response. I’m hoping to get a time estimate on when I will hear back. What is the typical turnaround time for support requests? I submitted a support ticket via the web app 2 days ago, and haven’t received a response other than the standard, we will get back to you email. Is there a better method of getting support?
Can you let me know via private message what is your tenant name so I can check for that support ticket you opened? Cause it seems that we’re duplicating each other’s efforts. Thank you!
@konrad.sopala yes I looked through the documentation, and I am using an email template. I still need to pass in a variable for the MFA url, and nothing seems to work. I must be missing something, or the documentation is not clear. How can I get support getting this resolved?
If you are on a developer tier or above you can open a support request. If you’re using a free account then we’ll here to help you (what I’m trying to do). Can you tell me one more thing about whhich template you’re talking:
we are using Enroll in Multifactor Authentication with the new login experience. With the Change Password template, we added a button to the html, and we pass the template variable {{ url }} to the url property, and your platform populates it with a unique url for each request. This is the desired behavior for the MFA email template.
When I use that same template variable strategy, the platform does not populate the template with a clickable url. I have tested just using ‘google.com’ as the url, and still the button is not clickable.
We are on the developer tier. I can open a support ticket, my previous support ticket was never answered. My support request was resolved via the community board. This is the reason for my confusion as to how to request technical support with this specific service.