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First try searching for your answer. "Urgent: I am an administrator locked out of my production tenant due to an MFA loop. This tenant manages a live customer portal with over 800 active users. I have the 6-digit rolling code but am missing the 24-digit master recovery key. I need an internal escalation to clear my administrator account’s MFA factor.
Hi @saxe17
Welcome to the Auth0 Community!
I understand that you require a MFA reset for your Auth0 account.
Official resolution
In order to assist you with resetting the MFA of your Auth0 account, we require a DM to our @support group. I confirm that we have received the DM you sent to our group and we will shortly reply and address the issue.
Have a great one!
Gerald