Mandrill Email Providing Service

[bookdrive.lokd]

when I Try entering the from Email Id and the Mandrill API key, it doesn’t send the test mail and sends me this error message. Kindly help me solve this issue ASAP.

“details”: {
“email_type”: “try_provider_configuration_email”,
“to”: “lala@gmail.com”,
“error”: “Error sending email: Invalid login: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6”

[dawid.matuszczyk]

Hi @bookdrive.lokd

Welcome to the Auth0 Community!

I’ve checked your tenant configuration and it looks like the Mandrill is not enabled, please check if you configured it properly and the service is enabled.

Thanks
Dawid

[bookdrive.lokd]

Yeah, that’s because I had changed back to default Auth0 web services so that my application keeps running but when I fill the API key and From email it shows this failed sending notification. So kindly help me with that. @dawid.matuszczyk

[dawid.matuszczyk]

Hi @bookdrive.lokd

Sorry for the late response,

From what I’ve checked, the error 535 5.7.8 is an authentication error. Please check if you have inserted the proper API key generated in the Mandrill app.

Thanks
Dawid