Problem Statement:
Some tenants experienced errors with the Mandrill-based emails as it is returning ‘Syntax error’ codes when attempting to authenticate.
Findings:
We are investigating the recurring issue with the Mandrill service and the underlying change in its behavior that could have triggered the issue. We have set up a playbook to manage its impact while evaluating a longer-term solution to this issue.
Solution:
We have now implemented a fix and this issue has now been resolved. If you continue to experience Syntax errors, please reach out to our Support team at status.auth0.com.