Our Free plan tenant kurasoft has exceeded its monthly Machine-to-Machine authentication quota (1,102 / 1,000).
This has interrupted our production Google Ads integration, and Auth0 logs confirm the error: “M2M quota has been fully utilized.”
We identified the root cause: our integration was requesting a new token for each operation.
We have already implemented and successfully deployed token caching with expiration tracking and concurrency protection to prevent the issue from recurring.
Unfortunately, our plan does not allow us to open a support ticket.
Would an Auth0 team member be able to help us request a one-time quota adjustment or temporary allowance before the November 1, 2026 reset?
We understand this may require approval and that an exception is not guaranteed.
I understand that you have exceeded your Machine-to-Machine Authentication Quota of 1000 for your Free tenant and are interested if it is possible to receive one-time quota adjustment before the November 1 reset.
Addressing the root cause of the issue was a great first step in order to ensure that your M2M quota will not be exceeded in the future, as now you have implemented token caching to reuse them, which is the official recommended approach
Official Solution
While there is no definitive way of resetting your Machine-to-Machine (M2M) tokens or granting manual quota exceptions on the Free Plan, these are the available options:
Upgrade to a paid plan (Immediate resolution): The only way to instantly unblock your integration before the month ends is to upgrade your tenant to a paid subscription. For example, upgrading to the Professional Plan immediately raises the M2M auth limit from 1,000 to 5,000 tokens.
Wait for the monthly reset (Delayed resolution): If upgrading is not an option, you will need to wait for the automatic monthly reset for the integration to resume functioning, which occurs on the 1st ( first ) of every month.
We hope this information helped you make the best decision for your current environment! For more context, our documentation on Auth0 Quota Exceeded offers additional information on what can be expected if the Quota is exceeded for paid subscription, to provide more clarity and value.
Feel free to reach out to us for any other issues or requests, we will gladly look into it!