We experienced an issue where a mis-configured service did not properly cache our machine to machine tokens and burnt through our 1000 token allocation overnight.
This is 100% our fault and I take full responsibility.
However places us in an awkward position.
The issue has been resolved and tested, however, in the meantime we’ve had to remove token authentication on an internal endpoint because we have exceeded our machine-to-machine allocation and therefore cannot get any more tokens.
I was wondering if there was some way we could appeal to have a small credit of usage as a offer of good faith and to allow us to re-secure our endpoint with M2M auth.
Hi @OliverRC and Welcome back to the Auth0 Community!
Indeed, as @JFoxUK suggested as well, and we thank you for your contribution on providing guidance to fellow members in the Community, the recommendation would be opening up a support ticket, so you can receive proper assistance from our Billing department.
If you are unable to do so from your end, please send us a message with your tenant name and account email address to the @support group via DM, alongside a short explanation of the issue as well and we will submit a request on your behalf.