Lost access to 2FA device

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1

Hello,

I have lost access to my device with the authenticator app (TOTP), and I can no longer log in to my Auth0 Dashboard account. After entering my email and password, I am prompted to enter a 2FA code, but there is no option like “Can’t access your authenticator?”.

Could you please assist in disabling or resetting 2FA for my account?

3

Hi @rostranfacesar, and welcome to the Auth0 Community!

Please send a DM to @support as described in this Knowledge Article and we’ll be able to restore your access in no time!

Have a nice day!

Sincerely,
Teodor.