Login against a database connection fails

I have a Winform application which so far has successfully used an enterprise connection for user authentication. No problems logging in for those users. Now I added a Auth0 database connection, but none of those users can log in. They always get the “We’re sorry, something went wrong when logging in” error. When I look at the Auth0 log there are no entries for these login attempts. None whatsoever.

My database connections for web apps have worked fine so far, also when used in parallel with the enterprise connection. What might be going wrong here?

Turns out this was due to incorrectly configuring our custom domain in universal login. For some reason the enterprise connection worked fine with it, but database connection didn’t.

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Thanks a lot for letting everyone in community know!

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