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Issue with login modal on some clients

login
modal

#1

We just deployed an app to production at www.accu-trade.com. We see the following on some clients: ![alt text][1] We havent found any pattern to this issue. Some customers see the correct login page (with correct colors) but many see this gray/white version. Any ideas as to what can cause this? Thanks! [1]: /storage/temp/117-auth-css-issue.png


#2

@jzamora Can you confirm the following:

  1. Provide the code you are using to set the logo and theme
  2. Are you overriding any Lock-specific css in your website?
  3. Do you know what browsers the users facing the issue are using? Have you tried reproducing the issue using the same browsers?
  4. Would it be possible to capture a HAR file to see if there are any networks issues causing the css to not load correctly: https://auth0.com/docs/har

#3

Thanks for your response. After more review we discovered css from our existing site that conflicted with auth0. All resolved now!


#4