Is it possible to change From field dynamically in Email Templates(Change Password)?

Help
,
1

I’m trying to change From field according as some conditions(like user.app_metadata.is_foo) with Liquid.

The type of is_foo is boolean

But I’ve got the following error message when clicking Try button. It looks like the Liquid syntax is not supported in From field.

The value {% if user.app_metadata.is_foo %} FOO <noreply@foo.com> {% else %} BAZ <noreply@baz.com> {% endif %}
is not valid for the From field.
Possible values: an email address ('support@yourapp.com') or a prefix and an email address between <> ('Your App <support@yourapp.com>')

Is it possible to change From field dynamically in Email Templates(Change Password)?

3

Hey there @emag!

Not sure if it can be changed dynamically but let me research it and get back to you with an answer!

1 Like
4

Hey again!

After some internal discussions and visiting this doc:

liquid syntax is is available in from field. The From Address field supports all the common variables for templates.

5

Hi, Konrad!

Thank you for your investigation.

Unfortunately, it looks like the situation hasn’t changed.

Steps to reproduce:

  1. Input the string including Liquid tag in From field on Change Password Email Template
{% if user.app_metadata.is_foo %} FOO <noreply@foo.com> {% else %} BAZ <noreply@baz.com> {% endif %}

noreply@foo.com and noreply@baz.com are just examples. I replace them with valid addresses.

  1. Click SAVE
  2. Click TRY and show the error message

from_field_validation_error
from_field_validation_error1354×948 76.2 KB

  1. Click TRY in the dialogue but I never receive the mail
6

Thank you a lot for providing all that information. Let me dive into it once again and get back to you once I have news to share!

1 Like
7

I was able to get the same results. It seems that either there is something wrong with our stack or the doc itself. I’ll make sure to report it internally!

1 Like
8

Hi, @konrad.sopala ! Any update on this? Thanks!

1 Like
10

Hey there!

Let me circle back with the team to see where it went in the meantime!

2 Likes
11

Hi @konrad.sopala! Updates on this issue and possible solution is so much needed here as well. Thanks.

12

I don’t think it’s fully correct. When I try to use support_email variable in the From field I get a similar message as the topic starter

13

Alright, let me push not only docs team but also the team responsible for email templates as there certainly is a problem not only with docs

1 Like
14

Hi. Was this ever resolved?

15

Not really… Let me chase it once again and ping appropriate team! Will come back here as soon as I have any news to share!

17

We only support variables as part of the “prefix” part (the display name) of the From address:

  • Supported:

{{ application.name }} <someone@test.com>

  • Not supported:

Some Company <someone@ {{ application.name }} .com>
{{ application.name }} @test.com

When it comes to dynamic change of FROM field, it’s unfortunately not possible.

You can file it as a feature request here:

1 Like
18

Hi,

I have done something similar to this, let us know if it gets resolved or not?

1 Like