Internal server error when trying to refresh access token

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Hello, we’ve been having some 500 internal server errors when trying to get a new access token with a refresh token.

The error description is “Timeout awaiting ‘response’ for 10000ms”.

Some log_ids (if anyone from auth0 can check them)
90020210610100404676430566706125154772465045033011118082
90020210610100204293061310707728073540739561810519130130

The response our application is getting

HTTP/1.1 500 Internal Server Error
cf-ray: 65ccb6bc7bfbfd5a-ATH
ot-baggage-auth0-request-id: 65ccb6bc7bfbfd5a
Server: cloudflare
expect-ct: max-age=604800, report-uri=“https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct”
ot-tracer-spanid: 5453c45335673187
Vary: Origin, Accept-Encoding
ot-tracer-sampled: true
Alt-Svc: h3-27=“:443”; ma=86400, h3-28=“:443”; ma=86400, h3-29=“:443”; ma=86400, h3=“:443”; ma=86400
x-ratelimit-limit: 30
x-auth0-requestid: c256ad11a647d3ee6da6
Date: Wed, 09 Jun 2021 19:20:00 GMT
cf-cache-status: DYNAMIC
x-ratelimit-remaining: 29
cf-request-id: 0a93d089cb0000fd5a72b16000000001
x-ratelimit-reset: 1623266391
Cache-Control: private, no-store, no-cache, must-revalidate, post-check=0, pre-check=0, no-transform
Strict-Transport-Security: max-age=31536000
ot-tracer-traceid: 21713e635dcb618b
Content-Type: application/json
x-content-type-options: nosniff
Content-Length: 87
{“error”:“access_denied”,“error_description”:“Timeout awaiting ‘response’ for 10000ms”}

This has been happening both on the web and ios.

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2

I’ve noticed this is also happening when trying to get a token from domain/oauth/token by the API.

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