Timeout error on refreshToken

[gonchux]

I’m using the react-native-auth0 library. I use the following code te refresh the users’s token as it has a 24 hours expiration. I track when the refreshing fails, and lately my users been getting the error Timeout too often. Any clues what could be causing it? In my auth0 logs I don’t see nothing that could help me.

[dawid.matuszczyk]

Hi @gonchux,

Welcome to the Auth0 Community!

Thank you for posting your question. Can you share the detailed error response from the Auth0 Community with me? The only errors I could see in your tenant log are Failed Silent Auth, which is mainly related to the browser configuration/software/extension issue, and Failed Exchange, which could be a case as this error occurs if refresh token limits are exceeded as the token has been pruned.

Refresh Token Exchange - fertft Events "Token could not be decoded or is missing in DB"

Overview This article explains the cause of fertft events with the description: Token could not be decoded or is missing in DB Applies To fertft events Refresh Token Exchange Cause The Refresh token family was previously invalidated due to re-use. The limit of 200 refresh tokens per user per application has been reached, and the token in question has been pruned. Solution If an application attempts to re-use a rotating refresh token, the refresh token family is invalidated, and the error R…

Thanks
Dawid

[gonchux]

Hi Dawid! Thanks for the response. I only have the error message, which is just “Timeout”, at the time the event of “Error refreshing token” happens, there are no errors in the Auth0 logs.