Over the last few months, there has been an increase in service degradation and outages that has shaken our customer’s confidence in Auth0. Our number one mission is to provide you with the highest level of service and reliability at all times, for the full spectrum of customers from free users to enterprise. The production environments in US-1 and EU have been impacted the most frequently and, in extreme cases, has caused downtime for some of our customers. As the Auth0 CPO, I sincerely apologize for the pain this caused you and your customers. We take ownership for the failures and recognize how disappointed you are.
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