I want to reset my password but the otp is not being delivered

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1

I tried to reset my login password but i did not receive the otp in my email. What could be wrong

3

Hi @tobilobaoladele68

Welcome to the Auth0 Community!

I understand that you are having issues with resetting your password, as you are not receiving the OTP code in your email.

Official recommendations

Please follow the below steps in order to narrow down the root cause of the issue:

  • check all folders of your email account, including Spam, as emails can sometimes get stuck in there;
  • if applicable, check with your email provider in case the password reset emails are getting stuck and to release them to your inbox;
  • the following steps outlined by our Password Reset Emails Not Received Knowledge Article:
    • Utilize the Auth0 Authentication API endpoint documented under Change Password.
    • Make a POST request to this endpoint as detailed in the official Auth0 documentation. This action is designed to send a password reset email directly to the user. This method serves as an alternative to the user-initiated Forgot password link in Universal Login.

Note: If you are authenticating via a Social Login method such as Google, the password reset flow will not successfully send you an email, as the password is managed by the external Identity Provider ( in this case Google ) and not by Auth0.

Please let us know if the above-mentioned steps have helped you regain access to your Auth0 account and tenant.

Best regards,
Gerald

4

I’ve checked my email to confirm but the issue still persists.

5

Hi @tobilobaoladele68

Thank you for going through the outlined steps!

Recommended solution

Please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant you are trying to access. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Have a great one,
Gerald